Generative AI is reshaping public service, but most agencies are still early in their adoption journey. This article, based on a recent NASCIO report, explores how state and local leaders can bridge the gap between AI's potential and real-world impact. Read the article to discover practical steps for advancing AI in public service. Contact PCC-IT International to explore how we can help your agency innovate responsibly and effectively.
What is the current state of GenAI in government?
State governments are exploring GenAI to enhance digital service delivery and improve interactions with citizens. However, a report from NASCIO and Accenture reveals that while over 90% of state CIOs believe GenAI can enhance resident experiences, only 6% report having mature, scaled implementations. This indicates a significant gap between optimism and actual use cases.
What challenges do government workers face with GenAI?
The report highlights mixed reactions among government employees towards GenAI. While some see potential time savings, only 32% feel encouraged to use AI, and just 28% engage with AI tools several times a week. A key challenge identified is the uncertainty about how to begin implementing GenAI, with 96% of CIOs citing this as a concern.
How can states improve their GenAI strategies?
To improve GenAI strategies, NASCIO's report outlines six imperatives: develop a clear strategy and support, establish governance and funding structures, prioritize the worker's role, leverage the right technology and data, expand initiatives at a pace that maintains trust, and craft services that meet diverse community needs. These steps aim to guide states from early experimentation to broader transformation in public service.
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